Customer Service Representative

Mingo Aerospace LLC

Owasso, OK 74055

Mingo Aerospace is a growing organization specializing in aviation component repairs. We are searching for a motivated individual to serve in the role of account manager.

Job Accountabilities:

• Act as a liaison between the customer and various departments within the company, including production, shipping, purchasing, accounting, and engineering.
• Provide the customer with accurate turnaround time estimates (TAT) and follow through with any delays. Monitor on time delivery.
• Manage all aspects of part repairs from receiving discrepancies, quoting, processing approvals, closing out repairs, and invoicing.
• Prepare quotes with price and lead time and provide them to the customer in a timely manner. Follow up and process approvals.
• Maintain an open dialog to set customer expectations and stay in tune with the customers’ future needs. Send weekly status reports.
• Must be proficient in Microsoft Excel and Word. Use database software to prepare reports and other documents. Quantum experience a plus.

Competencies:

• Flexibility
• Ability to multitask
• Attention to detail
• Communication proficiency, both oral and written
• Excellent customer service skills
• Team player who actively participates and contributes to accomplish goals and objectives.
• Problem solving
• Aerospace experience preferred.

Work Environment:

This job operates in an office environment and will routinely use standard office equipment such as computers, phones, copiers and filing cabinets.

Job Type: Full-time

Qualifications:

Bachelor’s degree or equivalent in customer service work experience, preferably in the Aerospace industry.